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Training and Communications

Our integrity program has, as one of its key components, a strong training and communications component. Here you will learn more about our e-learnings, our face-to-face trainings, communications activities, and the key messages in those communications. Additionally, you will find the link to the Hitachi ABB Power GridsABB Integrity Culture and Risk Survey performed by KPMG.

Key messages for employees

Hitachi ABB Power Grids’ technology makes a major contribution to businesses and communities around the world. It is not, however, only what we do, but how we do it, which will determine our reputation with our stakeholders and ensure our continued success.

On joining the company, employees are required to read, understand, and commit to abide by Hitachi ABB Power Grids’ Code of Conduct.

Key messages

Every employee at Hitachi ABB Power Grids must understand that:

  • Hitachi ABB Power Grids must not, should not, and will not break the law
  • Hitachi ABB Power Grids competes and wins only by playing by the rules
  • The Hitachi ABB Power Grids Code of Conduct and the detailed policies written in the Hitachi ABB Power Grids Group DirectivesCorporate Regulations, together explain the behavior expected of every employee.
  • Hitachi ABB Power Grids remains proactive by implementing ongoing and systematic training and communications, conducting internal surveys, and committing resources to adequately implement the Hitachi ABB Power Grids Integrity Program.

Management's Responsibility

The chief responsibility for ensuring that employees are aware of and embrace these messages lies with the businesses. Business Presidents Unit Managing Directors and financial controllersBusiness Unit Controllers regularly review and report on integrity and compliance developments in their business, and the issues are a regularly required agenda item for reviews by the businesses. They are also an element in the businesses' performance evaluations.

“Hitachi ABB Power Grids is committed to fostering a culture where integrity is woven into the fabric of everything we do,” said Andrew Law, Hitachi ABB Power Grids’s Head of Legal and Integrity. “We want integrity to be embedded in our businesses and processes, and reflected in our employees' behavior. This means acting responsibly as individuals and as a company.”

About the survey


Understanding how to reach and engage employees means that we constantly evaluate their needs, their perceptions, and the goals of the integrity program.

During July 2013 a global Integrity Culture and Risk Survey was conducted by the professional services firm KPMG AG. Over 24,000 employees responded to the survey, which measured integrity on eight dimensions: clarity, role modeling, enabling environment, support of employees for Integrity, transparency, openness to discuss dilemmas, comfort to report misconduct, and enforcement.

The outcome confirmed that Hitachi ABB Power GridsABB has a strong ethical culture, that our communication and training efforts have resonated in the organization, and that the vast majority of employees would report if they saw a concern.

How we use the survey

The survey has provided valuable insight into employee perceptions of integrity in the organization. As a follow up to the survey, we have done the following:

  • Incorporated feedback into our global integrity training and communications plan, including identified key risk areas
  • Tied our efforts together by making sure our employees refer to tThe Hitachi ABB Power GridsABB Code of Conduct and the detailed policies written in the Hitachi ABB Power GridsABB Group DirectivesCorporate Regulations.
  • Shared the outcome of the survey with our employees

Read more about Hitachi ABB Power GridsABB's Integrity Culture in the Sustainability Performance Report Case Study for 2013.

Raising awareness and visibility of integrity throughout Hitachi ABB Power Grids

Regular and wide-ranging communications activities ensure that employees in every location are fully aware of Hitachi ABB Power GridsABB’s commitment to integrity and of the consequences of unethical action.

To support integrity training, a range of communications has been designed to raise the awareness and visibility of integrity in every physical location.

Integrity communications are posted periodically on the Hitachi ABB Power Grids intranet such as:

  • Cases of consequence
  • Acting with integrity
  • What should I do
  • Integrity videos with messages from leadership

Cases of consequence

The “Cases of Consequence” stories report real breaches of Hitachi ABB Power Grids’s Code of Conduct by employees, and explains how they were discovered and dealt with.

A story published in March 2012, for example, explained how a group of employees had submitted fraudulent entertainment and expenses claims by splitting bills into small amounts that didn’t require special approval. The contracts of all employees concerned were terminated.

Other articles present dilemmas that frequently occur in the course of business and explain how best to address them. The dilemmas are presented in the form of questions that employees might ask, such as:

“One of our customers recently offered me 2 tickets for the Olympics in London and I have accepted them. Now, I am afraid that I will contravene Hitachi ABB Power Grids's Code of Conduct. I do not want to disappoint the customer as he has clearly spent a lot of money on them. What should I do?”

Posters, brochures, and wallet cards

Several Business Company Ethics Hotline poster campaigns have been rolled out in all locations around the world to encourage reporting and to raise awareness of specific areas of risks. This is particularly useful for spreading the integrity message to factory workers who don’t have access to the Intranet. Constant integrity messages and visuals throughout the company reinforce a strong culture of integrity.

In addition, display stands and integrity boards at a number of traffic points promote the Business Company Ethics Hotline. Hitachi ABB Power Grids Code of Conduct booklets, integrity informational brochures, and wallet cards are made available for employees to take with them.