Service Agreements - Power Care
Hitachi ABB Power Grids recognizes the specific service requirements based on the criticality of assets to production and the level of in-house expertise and can provide the additional capabilities needed to maintain site assets performance at the required level. Our experienced service professionals can help to identify and implement effective contract maintenance programs that can reduce cost and improve uptime by maintaining equipment at peak performance levels.
Power Care - Customer Support Agreement is the best and most convenient way of securing power products availability and reliability. Based on your company portfolio, we can provide a wide range of service offerings you can choose from and, if needed customize the Agreement to suit your company’s needs.
The framework of Power Care Agreement is based on a bundle of service offerings focusing five key customer needs:
- Customer Need: Develop and maintain personnel maintenance skills
We offer a comprehensive set of product training courses for Hitachi ABB Power Grids products. It covers training courses for product operation and maintenance, matching the customer installed base.
- Customer Need: Support in case of emergency
Power Care introduces a simplified process for call-out support handling. There is one phone number & email address as the agreed point of contact. For customers where response time is critical we can provide agreed response times.
- Customer Need: Need to know the status of the assets and the required risk mitigation actions
We can provide diagnosis and assessments ranging from a preliminary visual inspection to advanced fleet assessment.
- Customer need: Help to implement self-maintenance strategy
This service offer includes paper based or on-line product- and service handbooks. Access to the Power Care web portal is always included in this service element, where content is according to the level of service.
- Customer Need: On-site maintenance labor and availability/responsiveness
We will perform service activities on covered equipment based on customer needs and contract levels.
Why Hitachi ABB Power Grids?
- Effective maintenance planning based on Hitachi ABB Power Grids know-how and experience
- Minimizing costs throughout the equipment life
- Service framework aligned with requirements of customers
- Individual and flexible selection of services
- Scalable solution based on customer needs
- Easy to understand service contract offer
ABB Power Care is based on a matrix of service packages