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Product care agreement

By appointing Hitachi ABB Power Grids as your service and cyber security partner; you enter a product care agreement which ensures you benefit not only from our huge domain expertise across the globe but also your system will be regularly assessed by your Hitachi ABB Power Grids service team.

Hitachi ABB Power Grids product care agreement provides a secure communication platform that enables fast issue handling and notifies Hitachi ABB Power Grids directly when a fault occurs, which in return reduces downtime to a minimum in the event of a possible malfunction.

Customers rely on grid automation systems for their mission-critical applications, and these systems have Hitachi ABB Power Grids technologies and products at their core. We wish to provide services to support our customers in the operation and maintenance of these systems and we are willing to perform such services according to the terms and conditions set out in this agreement.

Product Care is designed to support your decision-making process, helping you make choices that will maximize availability and reduce the risks associated with operating and maintaining your systems.

Every new load, upgrade, extension, and reconfiguration of your network can create unexpected stresses and interactions that the original power system was not designed for.

The following list will be check during the product care: 

  • Rapid response
  • Software and firmware lifecycle
  • Training
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