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Advanced services

Advanced services

Our portfolio of digital solutions helps customers take advantage of the vast opportunites digitalization of the grids brings. Today, we offer solutions that maximizes availability, reliability and security.

 

Augmented Reality (AR) and Virtual Reality (VR)

AR and VR can be inherent in different service products, and enables ABB's global service experts to collaborate with local service staff.

AR is a complement to 24/7 phone support and enables remote guidance projected in front of the Field Service engineer.

Added values:

  • Major savings through reduced downtime.
  • Maintenance of diverse range of assets
  • Environmentally friendly support
  • Competence sharing and improved service

VR is used to boost industrial services, to plan site activities via virtual commissioning, virtual maintenance planning, and virtual training.

Cyber security for FACTS

Cyber security is not a single, one-time activity, but an integrated part of the lifecycle management. We take a systematic approach to cyber security through our operations on a local and global level. Hitachi ABB Power Grids offers non-invasive service products including consulting, awareness training, assessment and recommended mitigations. The security mitigations includes network segmentation, system hardening and patch management.

Remote Service

The remote assistance for FACTS enables Hitachi ABB Power Grids to immediately start troubleshooting and monitor a FACTS System from a secure remote location within the Hitachi ABB Power Grids network. Remote assistance is a key
feature from both a monitoring management and corrective maintenance perspective. In addition, being able to perform a system data and alarm analysis from the FACTS system helps our Customers to stay one step ahead.

Remote maintenance

Remote maintenance support has escalated recently to be able to support scheduled activites from a secure remote location, and using powerful digital tools to efficiently collaborate between the first line at site and the second line experts.

 

 

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